Store Policies

Online Shopping Guarantee

We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed! If you find that you are missing a product from your order, please contact us for a refund of that product within 24 hours of receiving your order. If you find that a product is damaged or unsatisfactory, please contact us for a refund of that product within 72 hours of receiving your order!

Store Policies

1.) Return Policies

Magic Singles: Because of market fluctuations, we cannot offer a Return Policy on Magic Singles. However we do guarantee the conditions of our cards, and therefore if you are unhappy with the condition of any card you receive from us simply send the card back within 3 days for a full refund or exchange.

Products & Product Accessories: If you are unhappy with the quality or condition of any product accessory purchased at Magic Stronghold, please return it to us within 3 days for a full Refund or exchange.

 2.) Non-Receipt of Order

Canada Post Standard Letter Mail: If you choose Canada Post Standard Letter Mail as your shipping option please be aware that we do NOT guarantee the arrival of your package. About 1 in 5,000 packages are lost by Canada Post, and many more packages experience delays in delivery for whatever reason. We do however 100% guarantee that each MagicStronghold order is packaged and shipped promptly the next business day. If you do not agree to release MagicStronghold.com of any liability regarding the loss of a shipment, please read the Canada Post guaranteed shipping options below.

Canada Post (Expedited or Expresspost): All Canada Post non-standard shipping options are fully insured and traceable for both Domestic and International deliveries. When we ship your order with a UPS shipping option An email from Quantum View is sent to you with your items tracking number. You can use this number to find exactly where in transit your package currently is. You can access this tracking data by entering the tracking number into the CanadaPost.com website. If you have any concerns about your package arriving we strongly suggest that you choose a Canada Post shipping option, it is 100% guaranteed.

3.) Order Cancellation

MagicStronghold.com Inc. reserves the right to cancel any order outright or limit the quantity of part of an order at any time for any reason without prior notification. You will be immediately notified of the reasons your order was canceled, and any payment you made will be refunded immediately. Orders are very rarely canceled. If for any reason your order is canceled and you have not received a full refund for those canceled items, please email Sales@MagicStronghold.com for a swift resolution of this matter.

4.) Out of stock

Occasionally our inventory is incorrect and we are out of stock of an item, when this happens we will notify you through the email you provided as soon as the discrepancy is revealed. We will also credit your store credit account for that balance immediately. As always you may request that the balance be refunded to you through the payment method you used to pay us. (i.e. we would send the refund to your paypal account if you paid for your order through paypal)

5.) Number of Accounts per household

Each household can have only 1 account. On occasion this means siblings must share an account.

6.) Pre-Order Policy(Singles Only)

Ideally this wouldn't be a problem; however, the distribution for Magic Cards is simply awful. This means you rarely get the number of rares you should statistically open. For example if we should get a statistical average of 20 of each rare, we will routinely open as low as 8 of certain rares and as high as around 40 of others. What this means is we cannot guarantee delivery of Pre-Order singles. If we run out of a card you will receive a refund and an email. If you hate this as much as we do, complain to Wizards of the Coast.

7.) Resale Restrictions

Products and singles purchased through MagicStronghold.com are not intended for resale. Those who intend to resell products or singles purchased from MagicStronghold.com are welcome customers.

8.) Product Returns & Restocking Fees

All products you purchase from us are guaranteed to arrive undamaged, contact us immediately if there is a damaged item in your package. If you fail to inform us within 2 days of delivery we cannot accept your return. On all returned items there will be a non-negotiable 20% restocking fee. All items must be returned to us within 10 business days. Failure to return items within that time will result in a penalty of an additional 10%, please return items quickly.

9.) Praise or Complaints

If you have any suggestions for our website, or any criticism of it, tell us, we make it a policy to listen attentively. We are always striving to bring better quality services and products to our valued customers. Without you, there is no us! Contact us directly at Sales@MagicStronghold.com

Magic Stronghold  reserves the right to modify the policies outlined above at its sole discretion, which may become effective immediately and without notice. Prices and quantity online do not reflect the prices and quantities in store.