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Store Policies

Online Shopping Guarantee

We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed! If you find that you are missing a product from your online order, please contact us for a refund of that product within 24 hours of receiving your order.



Store Policies

 

1.) Return Policies

TCG Singles: Due of market fluctuations, we cannot offer a Return Policy on TCG Singles. However we do guarantee the conditions of our cards, and therefore if you are unhappy with the condition of any card please contact us at sales@magicstronghold.com.

Products & Product Accessories: Items must be sealed in its original packaging and are accepted with a receipt within 30 days of purchase. No cash or debit refunds on any products.

 

2.) Pre-Order and Special Order Policies

All Pre-Ordered products will be held for two weeks after the initial release of the product.  Any Pre-Orders not claimed after 2 weeks will be cancelled and refunded via store credit.  All pre-orders are also subject to a 12% restocking fee during any cancellations. All special orders are final sale only.

 

 3.) Non-Receipt of Order

Canada Post Standard Letter Mail: If you choose Canada Post Standard Letter Mail as your shipping option please be aware that we do NOT guarantee the arrival of your package. About 1 in 5,000 packages are lost by Canada Post, and many more packages experience delays in delivery for various reasons. We do however 100% guarantee that each Magic Stronghold order is packaged and shipped promptly the next business day. If you do not agree to release MagicStronghold.com of any liability regarding the loss of a shipment, please read the Canada Post guaranteed shipping options below.

Canada Post (i.e Expedited Post): All Canada Post non-standard shipping options are fully insured and traceable for both Domestic and International deliveries. When we ship your order with a insured shipping option, an email would be sent to you with your package's tracking number. You can use this number to find exactly where in transit your package currently is. You can access this tracking data by entering the tracking number into the CanadaPost.com website. If you have any concerns about your package arriving we strongly suggest that you choose a non-standard Canada Post shipping option, it is 100% guaranteed.

 

3.) Order Cancellation

MagicStronghold.com Inc. reserves the right to cancel any order outright or limit the quantity of part of an order at any time for any reason without prior notification. You will be immediately notified of the reasons as to why your order was canceled, and any payment you made will be refunded immediately. Orders are very rarely canceled. If for any reason your order is canceled and you have not received a full refund for those canceled items, please email Sales@MagicStronghold.com for a swift resolution of this matter.

 

4.) Out of stock

Occasionally our inventory is incorrect and we are out of stock of an item, when this happens we will notify you through the email you provided as soon as the discrepancy is revealed. We will also credit your store credit account for that balance immediately. As always you may request that the balance be refunded to you through the payment method you used to pay us. (i.e. we would send the refund to your paypal account if you paid for your order through paypal).

 

5.) Number of Accounts per household

Each household can have only 1 account. On occasion this means siblings must share an account.

 

6.) Pre-Order Policy (Singles Only)

Ideally this wouldn't be a problem; however, the distribution for Magic cards is simply awful. This means you rarely get the number of rares you should statistically open. For example if we should get a statistical average of 20 of each rare, we will routinely open as low as 8 of certain rares and as high as around 40 of others. What this means is we cannot guarantee delivery of Pre-Order singles. If we run out of a card you will receive a refund and an email. If you hate this as much as we do, complain to Wizards of the Coast. 

Due to market fluctuation, no returns or refunds are accepted for pre-ordered TCG singles.

All Pre-Ordered Magic the Gathering singles have to be paied in full. No reservation can be made unless the payment is cleared with us.

 

7.) Free Shipping Policy

Free shipping applies to all non-singles products sold by MagicStronghold.com including Boardgames, Miniatures, RPG Books, and sealed boxed items.  Shipping will be via Expedited Service and is restrictied to Canada Only.  Free shipping is restricted to single qualifying item or multiple qualifying items worth a total of $200 or more before taxes.  Free shipping totals must be after coupons and discounts but prior to tax totals.  MagicStronghold.com reserves the right to request shipping fees under conditions such as remote-destinations and boxes of excessively large weight.  Free shipping must be selected as the option prior to submission of order and cancelling or adjusting quantities after submission may affect free shipping.  Terms are subject to change without notice.  If you have questions regarding this service please contact us.

 

8.) Product Returns & Restocking Fees

All products you purchase from us are guaranteed to arrive undamaged, contact us immediately if there is a damaged item in your package. If you fail to inform us within 2 days of delivery we cannot accept your return. On all returned items there will be a non-negotiable 20% restocking fee. All items must be returned to us within 10 business days. Failure to return items within that time will result in a penalty of an additional 10%, please return items quickly.

 

9.) Price Beat

Any sealed-product relating to Boardgames falls under our Price Beat option - if the customer knows of another store that has a copy of a boardgame for less, they can point it out to our staff who will match the price, without tax, for our customer.  This saves the customer 12% off the advertised game's total cost.  The compared game at the other store must be in stock at the time of comparison, cannot be on sale or clearance in any way, and must be at a local store in the General Vancouver Area.  We will not search for a store for the customer, the customer must be able to name the store to which the game is being compared.  This price beat option cannot yet be used for online sales without consulting a staff member, until such time as we get the online shoping cart corrected.  The price beat cannot be used on any other product lines outside of board games at this time.

 

10.) Orders Beyond $100 Dollars Value

Any domestic or international order that has value equal to or exceeds $100 dollars are suggested to choose a shipping option that contains a tracking number. Please note that it is the customer's responsiblilty to choose the correct shipping option. Magic Stronghold Games does not responsible for incorrectly chosen shiping option by the customer. For international buyers, if the trackable shipping option is not avaialble for your location please contact us for further instructions. 

 

11.) Pricing

All card prices are updated when the card is in stock.  This mostly partains to our prices on foils, Please check with us if you wish to confirm a price on a certain foil you wish you buy.

 

12.) Praise or Complaints

If you have any suggestions for our website, or any criticism of it, tell us, we make it a policy to listen attentively. We are always striving to bring better quality services and products to our valued customers. Without you, there is no us! Contact us directly at Sales@MagicStronghold.com

 

 

Magic Stronghold  reserves the right to modify the policies outlined above at its sole discretion, which may become effective immediately and without notice. Prices and quantity online do not reflect the prices and quantities in store.

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